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A New Era: Emotional Support Animals


Emotional Support Animals (ESAs) are creating a new challenge for property owners. Earlier this year, the number of ESAs surged across the United States.  While support animals can be a true benefit to those with mental disorders "giving companionship, stability, and structure to those who need it most," this concept is being abused by many who use this term loosely to keep their pets close. 

As a property manager, ESAs can be a gray area and a difficult new landscape to navigate. This article discusses what to pay attention to so you don't get into hot water with a tenant.

You'll learn:

  • How Service Animals are defined by the ADA
  • How the Fair Housing Act comes into play
  • What a legitimate Emotional Support Letter looks like
  • How to  identify a scammed certificate

Published on 8/7/2019 (4 years 319 days ago) Blog


Frontier West Properties is a fully-licensed and insured property management company serving the Flathead Valley.
We are proud to support the commercial, residential, HOA, and property maintenance needs of our customers in Bigfork, Columbia Falls, Kalispell, Whitefish, Somers, and Lakeside.
For more information, call (406) 371-9423 or visit our website at